Privacy Policy Statement

Your privacy is important to Draviontaleo. This document outlines how we collect, use, protect, and store your personal data in line with the UK GDPR.

Information We Collect

We gather necessary data to process enquiries and deliver cleaning services efficiently and securely.

• Personal details provided in online forms, such as your name, address, email or phone number.
• Booking and communication details, including messages and service preferences.
• Technical data from your device such as IP address, browser type, and cookies.
• Feedback, reviews, or testimonials you choose to share with our team.

How We Use Your Data

We use information solely for necessary service delivery and client support.

• Processing and managing your service enquiries and bookings.
• Communicating updates, responding to questions, or following up post-service.
• Managing user accounts and improving the quality of our services.
• Complying with UK legal obligations and regulatory requirements.

Our Legal Basis

We process data under lawful grounds as per the General Data Protection Regulation (GDPR).

The main legal bases are consent provided via forms, performance of our contract with you, legitimate interests (such as service improvement), and legal compliance.

Data Sharing

Your personal data is only shared as necessary and always responsibly.

• Trusted staff receive your details only to deliver the service you request and respond to your queries.
• Third-party tools (such as payment processors) are used only for essential business operations.
• Data is never sold or used outside the agreed context of your cleaning services.

Data Security

We maintain robust technical and organisational controls to protect your data from misuse, unauthorised access, loss or alteration. Staff are trained in privacy practices and data is stored securely.

Your Rights

As a client, you have rights regarding your personal information under UK law.

• The right to access or correct your personal data at any time.
• The right to request deletion or restrict certain uses of your data.
• The right to withdraw consent where you have provided it.
• The right to lodge complaints with the UK Information Commissioner’s Office.

Cookies and Tracking

This site uses cookies for service functionality and analytics. Please see our Cookie Policy for details on managing preferences.

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Contact Us

You can reach us for privacy concerns, requests, or questions using the details below.

Policy Changes

We update this policy when needed. Material changes are communicated via the website or by email.