Frequently Asked Questions
Find answers on preparation, booking, and service details.
Simply tidy up personal belongings and valuables. There’s no need to clean before we arrive—just provide access, and we handle the rest.
Yes—contact us at least 24 hours before your booking for rescheduling or cancellation. We’re committed to being as flexible as possible.
Absolutely. Every cleaner is thoroughly vetted and covered by full insurance for your peace of mind and safety.
Regular cleaning maintains tidiness and hygiene. Deep cleaning covers extensive, hard-to-reach areas and occasional heavy-duty tasks.
Yes, we use eco-certified products as standard. If you have specific allergies or sensitivities, let us know to tailor our approach.
Your Cleaning Visit: Step-by-Step
Our process is designed to be straightforward. Each visit is managed carefully for quality, safety, and your satisfaction from start to finish.
Initial Consultation
We discuss your requirements to design the most suitable cleaning plan.
You’ll receive a clear checklist and can highlight any priorities or sensitive areas for our team.
Arrival and Preparation
Our staff arrives punctually with all necessary equipment and cleaning materials.
Before starting, we introduce ourselves and double-check any instructions you may have.
Active Cleaning Service
All requested areas are cleaned thoroughly and respectfully as per your chosen plan.
We use safe techniques and high standards, ensuring no disruption to your belongings or comfort.
Completion and Feedback
We check our work, invite you to review, and address any final touches if needed.
Feedback options are offered, ensuring that your suggestions help us improve every service.
Your Cleaning Visit: Step-by-Step
Our process is designed to be straightforward. Each visit is managed carefully for quality, safety, and your satisfaction from start to finish.